Payment & Refund Policy

1. What this policy covers

This policy explains how payments for OnlyTrackr work. It forms part of our Terms & Conditions, and the terms defined there have the same meaning here.

The Service is sold to businesses only. Rules that give consumers a right to withdraw from a purchase or to a refund therefore do not apply to it.

2. Plans and prices

Paid plans are priced per Connected Account (a “model” in the app), per month:

• Lite: $39 per model / month
• Pro: $99 per model / month

Prices exclude taxes. Where we have to charge VAT or another tax, it is added at checkout according to your billing details. The price, tax and total are shown before you confirm.

3. Free trial

A new user account can start one 14-day free trial. The trial belongs to the email address, not to a model: it is available once per email address, ever, and adding more models does not start another one.

Starting the trial requires a valid payment method. Nothing is charged during the trial. Unless you cancel before the trial ends, your subscription starts when it ends and your payment method is charged for the first month.

4. How billing works

• Subscriptions are billed monthly, in advance, and renew automatically at the end of each billing period until cancelled.
• Payments are processed by Stripe. We never see or store your full card details.
• Receipts and invoices are sent to your billing email address and are available from the billing settings in the app.
• If a payment fails, we or Stripe may retry it. If it still cannot be collected, we may limit or suspend paid features until the amount is paid.

5. Adding models and changing plans

Each Connected Account on a paid plan is billed separately. Adding a model, removing one or moving it to another plan changes what you pay from then on. Any adjustment for the rest of the current period is calculated by Stripe and shown before you confirm the change.

6. Cancelling

You can cancel a subscription at any time from the billing settings in the app. Cancellation stops the next renewal: the plan stays active until the end of the period you have already paid for, and is not charged again.

Cancelling does not delete your account or its data. To close your account, see our Terms & Conditions and Privacy Policy.

7. Refunds

Payments are not refundable, in full or in part. That includes unused days of a billing period, a plan you did not use, models removed during a period, and a suspension or closure because of a breach of our Terms.

A Platform warning, restriction, suspension or ban of a Connected Account, or a feature that stops working because a Platform changed, does not entitle you to a refund.

We do refund a clear billing mistake on our side, such as a duplicate charge, a charge after a cancellation had taken effect, or an amount that differs from the price you confirmed. Tell us within 30 days of the charge and we will refund the amount charged in error to the original payment method.

Nothing in this policy removes a right to a refund that the law gives you and that cannot be excluded by contract.

8. Billing questions and chargebacks

If a charge looks wrong, contact us at support@onlytrackr.com before disputing it with your bank. Most billing questions can be settled quickly that way.

If you open a chargeback or payment dispute, we may suspend the account concerned while it is resolved.

9. Price changes

We may change our prices. A new price applies to an existing subscription only from its next billing period after we have told you about it by email or in the app, at least 30 days in advance. If you do not accept it, cancel before it applies.

10. Contact

Questions about payments can be sent to support@onlytrackr.com, or by post to OnlyTrackr Ltd., Example Street 1, 110 00 Prague, Czech Republic.